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How we protect your account and keep your data secure

When you open an account with us, you're entering a verified, regulated space where your deposit and withdrawal paths are secured by real payment infrastructure.

Account verification in minutesDANA, OVO, GoPay and QRIS securityEncrypted data storageTransparent withdrawal flows

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Our legal posture and where access depends on local law

11t bet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

11t bet operates within the boundaries set by the jurisdictions we serve. Access to our platform and the games available to you depends on local law. We do not operate in territories where our services are restricted by statute. When you deposit via DANA, OVO, GoPay

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or QRIS, those transactions route through licensed payment gateways that comply with Indonesian financial regulations. Your account is tied to verified identity data — we collect this at signup and keep it encrypted. Withdrawal requests trigger identity re-verification to prevent fraud and meet anti-money-laundering standards. We
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retain transaction records for the period required by law, and we do not share your account details with third parties outside our payment and compliance partners.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WITH POLICY

How to contact us about legal and account questions

We staff a dedicated legal and compliance support channel so your questions about data, withdrawals, account access or policy changes reach the right team. Reach out via email for formal requests; live chat is available for urgent clarifications during service hours. We respond to all compliance inquiries within 48 hours, and we keep records of every exchange.

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Legal Email

Send formal requests, data access inquiries and policy questions to our compliance team at [email protected]. We respond within 48 hours and keep copies of all correspondence.

Live Chat Support

Open the chat widget in your account and ask about account verification, payment holds or legal processes. Available 09:00–22:00 Indonesia time daily.

Account Settings

Navigate to Settings > Legal & Privacy to view your data, download your transaction history, or request account information in writing.

DATA & SECURITY

How we handle your information, cookies and account access

Your trust is built on concrete security practices. We encrypt all personal data at rest and in transit using industry-standard protocols.

Encryption Standard

All deposits, withdrawals and personal information travel over TLS 1.3 encrypted channels. Your password is salted and hashed — we never store it in plain text.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your language. No third-party ad tracking. Clear cookies anytime in your browser settings.

Account Verification

Login anomalies trigger an email alert to you. Withdrawals require identity re-check before processing. Two-factor authentication is optional but recommended.

Data Retention

We keep transaction records for seven years as required by financial compliance law. Personal data is retained only as long as your account is active, unless legal holds apply.

Your Rights

You can request a copy of your data, ask us to correct inaccuracies, or request erasure where local law permits. Use the Data Request form in Account Settings.

Compliance Contact

Questions about how we handle your data? Email [email protected] with your account email and request. We respond within 72 hours.

Legal and account access FAQs

Your account remains open and your balance is safe. We do not charge inactivity fees. If you wish to close your account permanently, contact support — we'll freeze it and you can request a final withdrawal within 30 days.

Go to Account Settings > Legal & Privacy > Transaction History. You can filter by date range and export as CSV or PDF. Your history includes all deposits, withdrawals, bets and payouts.

Full legal name, date of birth, email address and a mobile number verified by SMS. For withdrawals over certain amounts, we may ask for proof of address. This depends on local law and your payment method.

You can update your email and phone number in Account Settings. Legal name and date of birth cannot change because they're tied to payment verification. Contact compliance to discuss exceptions where local law permits.

Withdrawals via DANA, OVO, GoPay and QRIS typically clear within one hour after we verify your identity. Bank transfers may take 1–3 business days depending on your bank.

Report the disputed transaction to support immediately with the game ID or bet reference. We investigate within 48 hours and review payment gateway logs. If we find an error, we reverse it to your account.

Public Wi-Fi connections are less secure. We recommend logging in over your personal mobile data or home internet. If you must use public Wi-Fi, enable two-factor authentication in your account security settings first.

How we protect your account and keep your data secure

How to contact us about legal and account questions

Legal Email

Live Chat Support

Account Settings

How we handle your information, cookies and account access

Encryption Standard

Cookie Policy

Account Verification

Data Retention

Your Rights

Compliance Contact

Legal and account access FAQs

01 What happens to my account if I stop playing for a long time?

02 How do I download my transaction history for tax or record-keeping?

03 What information do I need to provide when I open an account?

04 Can I change or delete personal information I've already provided?

05 How long does it take for my withdrawal to reach my DANA, OVO, GoPay or QRIS account?

06 What happens if I dispute a transaction on my account?

07 Is my account safe if I use public Wi-Fi to log in?

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