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How 11t bet Keeps Your Privacy Secure

When you open an account and deposit via DANA, OVO, GoPay or QRIS, we collect only the information we need to verify your identity and process your transactions.

Encrypted account accessData held only as long as neededYour withdrawal history stays private
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11t bet How 11t bet Keeps Your Privacy Secure
REACH OUR TEAM

How to Contact Us About Your Privacy

Team online

Live Chat Support

Open your account and head to the chat icon in the lobby. Our team responds to privacy questions during operating hours. Tell us your concern and we'll guide you through data access or deletion requests.

Email Support

Send privacy questions to our support email address. Include your account number and the specific data or policy question. We aim to respond within two business days with clear next steps.

Account Settings

Visit Settings > Privacy in your account dashboard. You can view stored data, adjust communication preferences, and submit data requests directly from there without contacting support.

SECURITY DETAIL

How We Keep Your Information Safe

Encryption in Transit

All data moving between your device and our servers is encrypted using industry-standard HTTPS. When you deposit via DANA, OVO, GoPay or QRIS, payment details never touch our infrastructure directly — they flow through secure payment gateways.

Stored Data Security

Account information is encrypted at rest in secure databases. Only staff with a verified need can access customer data, and all access is logged. We run regular security audits to find and fix vulnerabilities before they become issues.

Cookie and Tracking Use

We use cookies to remember your login session and preferences. Cookies help us spot fraudulent activity and understand which features players use most. You can manage cookie settings in your browser; blocking them may limit account features.

Data Retention Periods

We keep account data for as long as your account is active, plus a period required by applicable law. Transaction records are held for up to seven years for audit and dispute resolution. You can request deletion where local law permits.

Account Access and Verification

Only you can access your account using your email and password. Two-factor authentication is available in Settings > Security to add an extra layer. If you forget your password, we verify your identity through email before letting you reset it.

Your Rights to Your Data

You have the right to see what data we hold, request a copy, ask for corrections, or request deletion where local law permits. These requests are free and handled within the timeframe required. Contact support to start the process.

Privacy Policy Questions Answered

We send a password-reset link to your registered email. Click it and answer a security question to confirm your identity. You then create a new password. If you cannot access your email, contact live chat and our team will verify you through account details before helping you regain access.

We retain withdrawal records for seven years to comply with financial audit requirements where applicable. You can view your own withdrawal history anytime in your account under Transactions. After seven years, older records are archived securely and no longer visible in your dashboard.

Yes. Open Settings > Privacy and select Delete My Account. We will remove your personal information within the timeframe required by applicable law, though we must retain transaction records as noted above for compliance. Some data may stay encrypted in backup systems for a limited period.

No. When you deposit, payment details go directly to the payment processor. 11t bet sees only a confirmation that the deposit cleared — we do not store your actual card or wallet credentials. You can change your payment method anytime in the Wallet section of your account.

Only you and 11t bet support staff with a verified reason can access your account details. Your balance and history are encrypted and never shared with third parties. If a dispute arises, we may review your history internally; we do not publish or sell it.

We share data only with payment processors, fraud-prevention services and legal authorities where required by applicable law. We do not sell your data to marketers or advertisers. Any third party that handles your data must follow the same privacy standards we do.

Yes. In your browser settings, you can block or delete cookies. Keep in mind that some features — like staying logged in and fraud detection — may not work as smoothly without cookies. You can also adjust communication preferences in Settings > Notifications to control emails and promotional messages.

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